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Microsoft Dynamics 365 Monitoring Agent

Plug and play! You do not need to change anything in your CRM workflows or processes. This agent currently monitors the CRM part of Microsoft Dynamics 365

Effortlessly monitor your Microsoft Dynamics 365 Online environments with the Nodinite Microsoft Dynamics 365 Monitoring Agent. Instantly receive alerts when issues arise, and resolve them securely using Nodinite Remote Actions.

Nodinite delivers a powerful, feature-rich monitoring agent for Microsoft Dynamics 365 Online, designed to help you detect, resolve, and even prevent problems before they impact your business.

✅ The license inventory and monitoring features can help your organization save money by optimizing license usage!

graph LR subgraph "Nodinite" roNI(fal:fa-code-commit Microsoft Dynamics 365 Online Monitoring Agent) roMonitor[fal:fa-monitor-waveform Monitoring] end subgraph "Azure Cloud" ro3(fal:fa-cloud Microsoft Dynamics 365 Online) roNI --- roMonitor roMonitor --- ro3 end

Diagram: The Nodinite Monitoring Agent bridges your Dynamics 365 Online environment and the Nodinite Control Center for seamless monitoring and management.

Features

  • Monitoring Dynamics 365 – Ensure your workflows and processes run as expected. No changes to your existing solutions are required.
  • Managing Dynamics 365 – Quickly resolve issues, delegate access, and empower responsible users without the Dynamics 365 Portal.
Share and delegate Save time Save money
Provide self-service access for business and stakeholders Responsible users can swiftly manage and resolve problems, reducing downtime Only 1 Nodinite license is required, regardless of the number of Dynamics 365 instances

Real-World Impact

See how organizations use the Microsoft Dynamics 365 Monitoring Agent to solve critical business challenges:

Prevent Month-End Emergency with Workflow Monitoring

Business Challenge: Finance teams rely on Dynamics 365 workflows for month-end close processes. Undetected workflow failures can delay financial reporting and violate compliance deadlines.

Solution: Nodinite monitors workflow execution time and failure states, sending immediate alerts when thresholds are exceeded.

Results:

  • Proactive alerts catch failures before they impact financial reporting deadlines
  • 90% reduction in month-end emergency escalations
  • Finance team confidence in automated processes

Prevent Incidents from Undetected Workflow Failures

Business Challenge: Customers and business users rely on Dynamics 365 workflows for order processing, approvals, and notifications. Silent failures create poor user experiences and SLA violations.

Solution: Automatic state monitoring with Remote Actions enables quick diagnosis and resolution without Dynamics 365 portal access.

Results:

  • Detect and resolve workflow issues before customers notice
  • Reduce escalations and maintain SLA compliance
  • Empower support teams with self-service troubleshooting

Eliminate License Waste

Business Challenge: Organizations pay for inactive Dynamics 365 licenses. Without login auditing, it's difficult to identify dormant accounts.

Solution: User logon auditing tracks login history with configurable thresholds for inactive users. Export reports to CSV for license optimization.

Results:

  • Identify inactive users and rightsize license purchases
  • Average 15-20% cost reduction in annual license spend
  • Data-driven decisions for license renewals

What Can I Do with the Microsoft Dynamics 365 Monitoring Agent?

The Nodinite Dynamics 365 CRM Monitoring Agent gives you full visibility and control over your Dynamics 365 Online resources:

  • User login history – Instantly see who logged in and when.
  • License consumption with alerting – Optimize license usage and reduce costs.
  • Workflow and Processing Steps
    • Performance monitoring – Get alerts when workflow run-times exceed your thresholds.
    • State monitoring – Receive alerts for workflow failures.

Remote Actions

Solve Microsoft Dynamics 365 Online issues remotely—no need to access the Azure Portal or Dynamics 365 Online site.

With the Web Client for Nodinite, you can send actions to the Monitoring Agent to operate on monitored resources. The privilege model lets you control who can operate on which resources.

Key Benefits:

  • Delegate safely – Grant limited access to support teams without full Dynamics 365 admin rights
  • Resolve faster – Troubleshoot and fix issues directly from Nodinite monitoring views
  • Audit everything – All remote actions are logged for compliance and security

For complete details on available actions, use cases, and step-by-step procedures, see Managing Dynamics 365.

Available Action Categories:

  • Audit Actions – View user login history for the last 7 days or last logon date, export to CSV for license optimization
  • Resources in Use – View detailed license usage and capacity metrics
  • History Management – View, clear, or delete execution history for workflows, processing steps, and business rules
  • Workflow Details – View performance metrics and change alert thresholds for execution duration

Common Questions

Browse all FAQs and troubleshooting guides for comprehensive answers.

Quick answers to frequent questions:

  • FAQ - Required API Permissions – What API permissions does the agent need to monitor Dynamics 365 Online?
    Answer: Microsoft Graph API with User.Read.All, Organization.Read.All, and custom CRM permissions.

  • FAQ - On-Premises vs Online – Can I monitor on-premises Dynamics 365 deployments?
    Answer: Currently supports Dynamics 365 Online only. On-premises requires different monitoring approach.

  • FAQ - Nodinite vs Power Platform Admin – How does this differ from Power Platform Admin Center monitoring?
    Answer: Nodinite provides proactive alerting, workflow performance monitoring, and cross-platform integration visibility.

  • FAQ - Workflow Failure Detection – How quickly does the agent detect workflow failures?
    Answer: Near real-time detection based on configured polling intervals (typically 1-5 minutes).

  • FAQ - Multi-Environment Monitoring – Can I monitor dev, test, and production environments simultaneously?
    Answer: Yes, configure multiple instances in the same agent or deploy separate agents per environment.

Supported Versions

  • Dynamics 365 Online

Miscellaneous

To monitor a Dynamics 365 Online instance, install the Nodinite Dynamics 365 CRM Monitoring Agent on a Windows server. See the Prerequisites for more information.

Release Notes

Release Notes

For details about features and bug fixes, see the Release Notes

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