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BPM,Scenarios,Troubleshooting,Search Field Links,Root Cause Analysis BPM,troubleshooting,search field links,root cause,debugging,correlation Learn how to troubleshoot in minutes using Nodinite BPM Search Field Links—click business identifiers to see related events across all systems instantly, eliminating hours of manual log correlation.

Troubleshoot in Minutes with Search Field Links—Not Hours

🔍 Troubleshoot in Minutes with Search Field Links—Not Hours

Use Nodinite Business Process Modeling (BPM) with Search Field Links to dramatically reduce Mean Time To Resolution (MTTR) by eliminating manual log correlation across disconnected systems.

What You Can Do

  • Click any business identifier to see related events across all systems—Order ID, Invoice Number, Customer ID, Tracking Number, Transaction GUID
  • Eliminate manual log correlation—instead of opening Azure Portal, BizTalk Admin Console, database tools, and file explorer separately, see everything in one view
  • Trace complete transaction history—from order creation in CRM → credit check in Azure Function → payment processing → inventory allocation → shipping notification
  • Identify root causes instantly—see which system failed, what data was processed, and what happened before/after the error

Real-World Example

BPM shows red error on "Payment Processing" step. Click the Order ID → Search Field Links reveal the transaction crossed 6 systems successfully, but failed in the payment gateway with "Card Declined" message—total troubleshooting time: 90 seconds instead of 2 hours manually correlating logs.

Problem: Payment Processing step shows error in BPM.

Manual steps required:

  1. Open BizTalk Admin Console → search for OrderID in suspended messages (5 minutes)
  2. Find related message → extract correlation ID from context properties (3 minutes)
  3. Open Azure Portal → search Azure Function logs for correlation ID (8 minutes)
  4. Find Azure Function call → extract payment gateway transaction ID from payload (4 minutes)
  5. Open payment gateway vendor portal → search for transaction ID (10 minutes)
  6. Review payment gateway error response → identify "Card Declined - Insufficient Funds" (2 minutes)
  7. Cross-reference with CRM → verify customer contact info to notify them (8 minutes)

Total time: 40 minutes (assuming you know which systems to check and have access to all portals)

Problem: Payment Processing step shows error in BPM.

Streamlined troubleshooting:

  1. Click Order ID "ORD-2024-10789" in BPM error step (2 seconds)
  2. Search Field Links display all related events across all systems in timeline view:
    • 10:15:03 - Order Created (CRM) - Success
    • 10:15:05 - Order Validation (BizTalk) - Success
    • 10:15:08 - Credit Check (Azure Function) - Success, Score: 720
    • 10:15:12 - Payment Authorization (Payment Gateway) - Error: Card Declined - Insufficient Funds
    • 10:15:12 - Payment Retry (Payment Service) - Queued, waiting 5 minutes
  3. Click on Payment Gateway event → view full request/response payload showing card number (last 4 digits), amount, decline reason (30 seconds)
  4. Click on Customer ID link → see customer contact info from CRM (email, phone) for immediate notification (20 seconds)

Total time: 90 seconds with complete root cause analysis and customer contact information

The Difference

  • 40 minutes → 90 seconds (96% faster troubleshooting)
  • 7 manual tools → 1 unified interface
  • Requires system expert knowledge → Self-service for business analysts
  • High MTTR → Low MTTR
  • Reactive firefighting → Proactive resolution

How It Works

Search Field Links work by connecting business identifiers across all logged events:

  1. Events are logged from all systems (CRM, ERP, payment gateway, warehouse, etc.)
  2. Search Field Expressions extract business data from message payloads (Order ID, Customer ID, Invoice Number, etc.)
  3. BPM displays process steps with color-coded status (green/yellow/red)
  4. Click any business identifier in an error step
  5. See all related events instantly—every system that touched that Order ID, Customer ID, or transaction

No manual correlation. No hunting through multiple log sources. No requiring tribal knowledge of which systems interact.

Configuration Requirements

To enable rapid troubleshooting with Search Field Links:

  1. Message Types - Define business transaction types for all logging points
  2. Search Field Expressions - Configure extraction of business identifiers from message payloads
  3. Search Fields - Create Search Fields with Links enabled for navigation
  4. Log Status Codes - Set appropriate status codes (Success, Warning, Error) in your logging

Business Benefits

  • 96% Faster Troubleshooting: Reduce MTTR from hours to minutes
  • Lower Support Costs: Business analysts troubleshoot without escalating to DevOps
  • Better Customer Experience: Resolve issues before customers complain
  • Reduced Downtime: Faster root cause identification = faster fixes
  • Self-Service Analytics: Business users investigate process issues independently

Next Step

Ready to implement rapid troubleshooting? Start with Search Field configuration:

Search Fields – Configure business data extraction for correlation
Search Field Expressions – Extract business identifiers from payloads
Search Field Links Guide – Enable click-through navigation