Installing the Nodinite Pickup Log Events Service Logging Agent
This guide provides step-by-step instructions to install the Nodinite Pickup Log Events Service Logging Agent.
Note: You must have local administrator rights to install Windows Services.
Before You Begin
- Ensure you meet all prerequisites for the Pickup Log Events Service Logging Agent.
Step 1: Start the Installer
- Double-click the MSI file to launch the Nodinite Pickup Log Events Service Logging Agent installer.
The image below shows the MSI installer file.
Step 2: Welcome Screen
- When the installer starts, you will see the Welcome screen.
The image below displays the Welcome screen of the installer.
Click Next to proceed or Cancel to exit the installer.
Step 3: Accept the EULA
- You must accept the End User License Agreement (EULA) to continue. If you do not accept the terms, you cannot install the logging agent.
The image below shows the EULA acceptance screen.
Click Next to proceed or Cancel to exit the installer.
Step 4: Custom Setup
- Select the components and installation location. Default settings are recommended for most users.
The image below shows the Custom Setup screen.
Click Next to proceed or Cancel to exit the installer.
Step 5: Service Account Information
- Enter the credentials for the account that will run the Nodinite Pickup Log Events Service Logging Agent. This account may be used to access and query monitored databases, depending on your configuration.
- Domain: Enter the domain name. For local accounts, use the server name or a dot (.) as the domain.
- User: Enter the account username.
- Password: Enter the account password.
The account must have 'Log on as a Service' rights.
The image below shows the service account credentials screen.
Click Next to proceed or Cancel to exit the installer.
Insufficient Privileges
If the account information does not meet the prerequisites, you will see an error message.
The image below shows the Insufficient Privileges error.
Common causes include the account not being allowed to run as a service or not being a local administrator. Follow the How to set Logon as a Service right guide and click Retry. If the issue persists, click Cancel and restart the installer with valid credentials.
Tip: Check the Windows Event Logs (System and Application) for additional error details.
Step 6: Complete the Setup
The final step displays either a successful installation or a premature exit.
- Successful installation example:
The image below shows a successful installation completion.
- Failed installation example:
A failed installation results in a premature exit, as shown below.
Click Finish to exit the installer.
Support
If you encounter issues you cannot resolve, contact Support.
Additional troubleshooting information may be available in the Windows Event Logs.