- 3 minutes to read

Update Pickup LogEvents Service Logging Agent

This guide teaches how to update the Pickup LogEvents Service Logging Agent.

The Pickup LogEvents Service Logging Agent is easily updated using the latest software package (MSI). New features will get default settings, make sure to read the release notes.

Release notes

For information about the releases, please visit the release notes for the Pickup LogEvents Service Logging Agent.

Running Version

The installed version is displayed in the 'Version' text box.
Readme.txt

You can also get this information from the file details property on the local installation:
fileversion

PreReq: You must have successfully installed the Pickup LogEvents Service Logging Agent prior to an update. The Service account credentials to use must have Logon as Service Right. See prerequisites for Pickup LogEvents Service Logging Agent for more information.

NOTE: You must be a local administrator to have the right to install (and thereby update) Windows Services

Step 1: Start the installer

Double-click on the MSI file to start the update process of the agent.
msi

Depending on settings in Windows, a security warning may be presented. Click the 'Run' button to continue.
Warning

Step 2: Welcome Screen

On successful execution of the MSI file, a Welcome screen is presented.
Welcome

Click the 'Next' button to continue with the update process or click on the 'Cancel' button to quit the installer.

Step 3: Custom Setup

Select features and the location to update. Default settings are recommended.
Custom Setup

NOTE: If you change the location, your old configuration will be lost

Click the 'Next' button to continue with the update process or click on the 'Cancel' button to quit the installer.

Step 4: Service Account Information

Enter the credentials for the Account to run Nodinite Pickup LogEvents ServiceMonitoring Agent.

Domain: The name of the Domain the Server belongs to. If a local account is being used, use the name of the server or a . (dot) as Domain
User: The name of the account
Password: The password for the account

NOTE: The account must have 'Log on as Service Right'

Domain service account

Click the 'Next' button to continue with the update process or click on the 'Cancel' button to quit the installer.

Insufficient Privileges

Error message when account information does not meet [Prerequisites][Prerequisites for Pickup LogEvents ServiceMonitoring Agent].
Insufficient Privileges

If you get this message, the most common reason is that the account is not allowed to run as a service or is not a local Administrator on the server. Follow the guide How to set Logon as a Service right and click retry. If the problem remains, click cancel and restart. Make sure to enter valid credentials!

Tip: Check the local event log if there are errors (both System and Application)

Step 5: Completed setup

The last step of the update process gives either a success or a premature exit.
Successful update example
Completed

Failed update example: A failed update will render a premature exit
Premature Exit

Click the 'Finish' button to Exit and quit the installer (update process).

When the setup has finished your default text editor will open a text file named the 'README.txt'. The README.txt file holds the information that you need to setup and manage the agent as a Monitoring Agents for Nodinite.
README.txt

Instructions on how to add the Pickup LogEvents Service Logging Agent as a Monitoring Agents is detailed in a shared article, click on the link below to learn more:

Support

Contact our Support for additional guidance if you fail to resolve the update problem.

NOTE: Additional information to aid the troubleshooting may exist in the Windows Event Logs.


Next Step

Configure

Prerequisites
Add or manage a Monitoring Agent Configuration
Monitoring Agents
Install
Uninstall