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Microsoft Dynamics 365, FAQ, Troubleshooting, Common Questions Microsoft Dynamics 365, FAQ, troubleshooting, common questions Can I monitor Dynamics 365 On-Premises or only Dynamics 365 Online?

Can I monitor Dynamics 365 On-Premises or only Dynamics 365 Online?

Can I monitor Dynamics 365 On-Premises or only Dynamics 365 Online?

Dynamics 365 Online (Cloud) ONLY. The Monitoring Agent uses Dynamics 365 Web API (cloud-based REST API) which is not available for Dynamics CRM On-Premises (2011, 2013, 2015, 2016 versions).

For Dynamics CRM On-Premises: Use alternative monitoring approaches: [Database Monitoring][] (monitor Dynamics CRM SQL Server database directly, track workflow execution via AsyncOperationBase table, monitor SystemUserBase for user logins), [Web Services Agent][] (monitor Dynamics SOAP endpoints for availability), custom logging (modify workflows to write events to Nodinite Log API).

Hybrid environments: Many enterprises run hybrid (Dynamics 365 Online for Sales/Service + On-Premises for legacy customizations). Monitor Dynamics 365 Online via this agent + On-Premises via Database/Web Services agents for complete visibility.

See all FAQs: [Troubleshooting Overview][]