Updating the Monitoring Agent for Windows Server
This guide teaches how to update the Windows Server Monitoring Agent.
Release notes
For information about the releases, please visit the Release Notes for the Windows Server Monitoring Agent.
Running Version
The installed version is displayed in the 'Version' text box.
You can also get this information from the file details property on the local installation:
Compatibility and versioning issues
PreReq: You must have successfully installed the Nodinite Windows Server Monitoring Agent prior to an update. The Service account credentials to use must have Logon as Service Right. See Prerequisites for Windows Server Monitoring Agent for more information. You must be a local administrator to have the right to install (and thereby update) Windows Services.
- 4.X -> 5.X review Updating from V4 to V5.
Update guide
Follow the steps next to update the Windows Server Monitoring agent.
Step 1: Start the installer
Double-click on the MSI file to start the update of the Nodinite Windows Server Monitoring Agent.
Step 2: Welcome Screen
On successful execution of the MSI file, a Welcome screen is presented.
Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.
Step 3: Change, Repair, Remove
A previous installation of the agent will render a model with the option to Change, Repair or Remove the Agent.
Step 4:Custom Setup
Select Components and Location of installation. Default settings are recommended.
Note
If you change the location your old configuration will be lost
Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.
Service Account Information
Enter the credentials for the Account to run Nodinite Windows Server Monitoring Agent. Depending on the connection string settings this account will be used to log on and query the databases being monitored.
Domain: The name of the Domain the Server belongs to. If a local account is being used, use the name of the server or a . (dot) as Domain
User: The name of the account.
Password: The password for the account.
Note
The account must have 'Log on as Service Right'
Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.
Insufficient
Error message when account information does not meet [Prerequisites][Prerequisites for Windows ServerMonitoring Agent].
If you get this message, the most common reason is that the account is not allowed to run as a service or is not a local Administrator on the server. Follow the guide How to set Logon as a Service right and click retry. If the problem remains, click cancel and restart. Make sure to enter valid credentials!
Tip
Check the local event log if there are errors (both System and Application)
Step 5: Completed setup
The last step of the update process gives either a success or a premature exit.
Successful update example
Failed update example: A failed update will render a premature exit.
Click the 'Finish' button to Exit and quit the installer (update process).
When the setup has finished the default text editor will open a text file named the 'README.txt'. The README.txt file holds additional information that you need to manage the agent as a Monitoring Agents.
Support
Contact our Support for additional guidance if you fail to resolve the update problem.
Note
Additional information to aid the troubleshooting may exist in the Windows Event Logs..
Next Step
Configuration of the Windows Server Monitoring Agent
Related
Prerequisites for Windows Server Monitoring Agent
Add or manage a Monitoring Agent Configuration
Monitoring Agents
Install Windows Server Monitoring Agent
Uninstall