- 3 minutes to read

Non-Events, Scenarios, Business Value, ROI, Monitoring, SLA Compliance, Automated Reporting, Financial Services Non-Events, scenario, business value, ROI, use case, SLA compliance, automated reporting, payment processing, authorization SLA, AckNak monitoring, response time tracking, audit trails Automated SLA Compliance - Prove SLA compliance automatically with zero manual effort. Payment processor automates authorization SLA reporting, reducing compliance team effort from 8 hours/month to automated, preventing $10K penalty risks.

Automated SLA Compliance

Automated SLA Compliance

Prove SLA Compliance Automatically with Zero Manual Effort

Financial services company scenario: Payment processor SLA guarantees: "Payment authorization requests receive acknowledgment within 30 seconds, 99.5% of time, measured monthly". Customer contract penalty: $10,000/month if SLA missed. Manual proof: Operations team exports logs monthly, calculates percentages in Excel (8 hours/month analyst time).

Before Nodinite Non-Events: Month-end: Operations analyst exports 2.4M payment requests, 2.398M acknowledgments, manually correlates by Transaction ID, calculates response times in Excel pivot tables, generates PDF report for customer. Time: 8 hours analyst effort ($50/hour = $400/month labor cost). Occasional errors in manual correlation (duplicate Transaction IDs, timezone mismatches) cause customer disputes.

With Nodinite Non-Events AckNak + Statistics: Configure AckNak monitoring "Payment Authorization SLA":

  • Request Log View: "Payment Requests" (Search Fields: Transaction ID, Merchant ID, Amount, Timestamp)
  • Response Log View: "Payment Acknowledgments" (Search Fields: Transaction ID, Authorization Code, Response Time, Timestamp)
  • Correlation: Match Transaction ID
  • SLA: Response expected within 30 seconds
  • Statistics: Track monthly compliance (percentage within SLA, average response time, P95 response time, Max response time, missing ACKs count)
  • Reporting: Export monthly statistics to CSV, integrate with Power BI dashboard

Month-end: Non-Events Statistics automatically calculated: 2,400,000 requests, 2,398,456 acks (99.936% received), 2,386,234 within 30 seconds (99.643% SLA compliance = exceeds 99.5% guarantee). Average response time: 8.3 seconds, P95: 24.1 seconds, Max: 47.2 seconds (1,544 requests exceeded SLA, all during 3 AM maintenance window documented in change control).

Business value:

  • Analyst time saved: 8 hours/month → 15 minutes/month (CSV export + Power BI refresh) = 7.75 hours × $50/hour × 12 months = $4,650/year labor savings
  • SLA compliance proven: Automated monthly reports (no manual errors, customer confidence increased)
  • Proactive alerting: If SLA compliance drops below 99.5% during month, alert fires immediately (operations can investigate before month-end, potentially avoid $10K penalty)
  • Customer transparency: Power BI dashboard shared with customer (real-time SLA metrics, builds trust, reduces disputes)

Next Step

Ready to automate SLA compliance reporting and save $4,650/year? Start with the Installation Guide to set up the Non-Events Monitoring Agent, then configure AckNak statistics tracking using the Configuration Guide.