FAQ - Troubleshooting Alarm Plugins

If you have any issues that you can not solve, contact our Support or send us an email at support@nodinite.com

There is a problem sending e-mail to office365.com

• You must have an account with the right to send e-mails
• Outbound TCP Port 587 must be allowed
• DNS Port 53 (TCP and UDP) must be open
• Make sure the password never expires, OR, make sure you have a routine to change it accordingly
• Multi-factor authentication has to be disabled for the account sending the e-mail
• You must check the 'Use SSL' checkbox on the e-mail plugin
• The account must have the SMTP Authentication option checked in the office365 portal

  Please use this guide

The SMTP Authentication must be checked.

How do I customize Alert properties?

You can use Macros in Nodinite, please review the Variables user guide.