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Installing the Nodinite Pickup LogEvents Service Logging Agent

This guide teaches how to install the Nodinite Pickup LogEvents Service Logging Agent.

NOTE: You must be a local administrator to have the right to install Windows Services

Before you begin

Make sure you comply with the prerequisites for the Pickup LogEvents Service Logging Agent.

Step 1: Start the installer

Double click on the MSI file to start the installation of the Nodinite Pickup LogEvents Service Logging Agent.
msi

Step 2: Welcome screen

On successful execution of the MSI file, a Welcome screen is presented.
Welcome

Click on the 'Next' button to continue with the installation process or click on the 'Cancel' button to quit the installer.

Step 3: Accept EULA

You must accept the EULA before continuing. If you do not accept these terms than you should not and cannot install this logging agent.

EULA

Click on the 'Next' button to continue with the installation process or click on the 'Cancel' button to quit the installer.

Step 4: Custom setup

Select Components and Location of installation. Default settings are recommended.
Custom Setup

Click on the 'Next' button to continue with the installation process or click on the 'Cancel' button to quit the installer.

Step 5: Service Account Information

Enter the credentials for the Account to run Nodinite Pickup LogEvents Service Logging Agent. Depending on the connection string settings this account will be used to log on and query the databases being monitored.

Domain: The name of the Domain the Server belongs to. If a local account is being used, use the name of the server or a . (dot) as Domain
User: The name of the account
Password: The password for the account.

NOTE: The account must have 'Log on as Service Right'

Domain service account

Click on the 'Next' button to continue with the installation process or click on the 'Cancel' button to quit the installer.

Insufficient privileges

Error message when account information does not meet Prerequisites.
Insufficient Privileges

If you get this message, the most common reason is that the account is not allowed to run as a service or is not a local Administrator on the server. Follow the guide How to set Logon as a Service right and click retry. If the problem remains, click cancel and restart. Make sure to enter valid credentials!

Tip: Check the local event log if there are errors (both System and Application)

Step 6 Completed setup

The last step of the installation gives either a success or a premature exit.
Successful installation example
Completed

Failed installation example: A failed installation will render a premature exit
PrematureE xit

Click on the Finish button to Exit and quit the installer.

Support

Contact our Support for additional guidance if you fail to resolve the installation problem.

NOTE: Additional information to aid the troubleshooting may exist in the Windows Event Logs..


Next Step

Configure
Updating
Uninstall

Add or manage a Monitoring Agent Configuration
Monitoring Agents
Prerequisites